Warranty summary
For the original purchaser, ComfyStyle warrants that an eligible product will be free from covered defects in materials and workmanship during normal residential indoor use for one year from the original purchase date.
This is a limited product warranty provided by GOT RAY ENTERPRISE, operating as ComfyStyle Bath. It is separate from the return policy and the shipping-damage process.
Who and what qualify
The warranty applies to the original purchaser of a new ComfyStyle shower door bought through the ComfyStyle website or the ComfyStyle official Amazon sales channel. A valid order record is required.
The warranty is for normal residential indoor use in the United States. It is not transferable and does not cover a secondhand, resold, source-unknown, or commercially used product. Commercial and project coverage requires a separate written agreement from ComfyStyle.
Product registration is optional. Registration can help connect a product and order record, but it is not required for warranty coverage and does not create, extend, or change this warranty.
What is covered
The warranty covers a defect in materials or manufacturing workmanship that appears during normal residential indoor use within the warranty period. Depending on the exact model, covered components may include the supplied frame, hinges, handle, connectors, seals, and other factory-supplied hardware.
Glass is covered only when Support confirms a manufacturing defect. A visible issue at delivery should be reported through the separate shipping-damage process as soon as possible and preferably within 48 hours.
What is not covered
This limited warranty does not cover:
- Incorrect measurement, product selection, installation, adjustment, maintenance, storage, handling, modification, repair, or use contrary to the product instructions.
- Glass damage caused by impact, dropping, improper handling, installation stress, wall or building movement, thermal shock, misuse, or another external cause.
- Leakage or water escape caused by an out-of-plumb wall, floor or threshold slope, sealant application, installation gap, drainage condition, or bathroom structure rather than a confirmed product defect.
- Normal wear, routine adjustment, water spots, mineral buildup, seal aging, minor fading, cleaning residue, or a minor cosmetic variation that does not impair normal use.
- Damage caused by abrasive tools, abrasive cleaners, strong acids or alkalis, corrosive chemicals, unsuitable cleaning products, abuse, neglect, accident, or use outside normal residential indoor conditions.
- A used, secondhand, resold, source-unknown, commercially used, or unauthorized-channel product, or a claim without a valid purchase record.
Professional installation is not mandatory solely for warranty eligibility. Whether installed by the purchaser or a professional, the product must be measured, handled, installed, and maintained according to the instructions for the exact model.
How to make a claim
- Submit a Warranty review request within the one-year warranty period.
- Provide the purchaser's name, order number, ASIN, purchase date, issue description, and clear photos or video.
- If requested, provide installation details, measurements, component photos, or other reasonable evidence needed to identify the cause.
Keep the product and affected components unchanged while the claim is reviewed. Do not ship, repair, modify, or discard anything until Support provides written instructions. A submitted claim is not automatic approval.
Available remedies
After confirming a covered warranty defect, ComfyStyle will determine an appropriate remedy based on the nature and extent of the issue. The remedy may be troubleshooting guidance, a replacement component, a complete product replacement, or a refund of the original product purchase price.
If the selected remedy is unavailable or objectively impracticable, ComfyStyle will provide another reasonable remedy. A replacement component or product is covered for the longer of the remaining original warranty period or 90 days from its shipment date.
Shipping damage identified at delivery follows the separate shipping-damage policy, under which the customer may choose an approved replacement part, complete replacement, or refund after the claim is confirmed.
Shipping and other costs
ComfyStyle pays standard shipping for an approved warranty replacement sent to a deliverable street address in the contiguous 48 United States. If an available expedited service is requested, the customer pays the additional cost above standard shipping.
Unless required by applicable law or agreed by ComfyStyle in writing, this limited warranty does not cover measurement, removal, installation, reinstallation, labor, tools, contractor charges, finish work, renovation repair, loss of use, or other third-party or property-related costs.
Warranty service is limited to the United States. Free product and replacement shipping is limited to the contiguous 48 states. Service or shipment outside that area is not promised unless confirmed in writing.
Legal rights
This limited warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Nothing in this warranty disclaims, restricts, or replaces an implied warranty or consumer right that cannot lawfully be disclaimed or restricted.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so a limitation described above may not apply to you. To the extent a limitation is not permitted, it applies only to the maximum extent allowed by law.
Contact and paper copy
Request warranty service or a free paper copy at support@comfsus.com, or write to:
GOT RAY ENTERPRISE
Attn: ComfyStyle Warranty Support
4030 Wake Forest Road STE 349
Raleigh, NC 27609
US
Keep a copy of this warranty with the order record and documentation for the exact product.