Acceptance of these terms
ComfyStyle Bath is operated by GOT RAY ENTERPRISE. These Terms of Use apply when you access or use the ComfyStyle Bath website. By using the website, you agree to these terms and the Privacy Policy. If you do not agree, do not use the website or submit information through its forms.
You must be legally able to agree to these terms. If you use the website for another person or organization, you represent that you are authorized to act for them.
Product information
We aim to present current and accurate product information, including ASIN, dimensions, glass, finish, installation direction, images, channel availability, and website price where enabled. Product details, packaging, inventory, prices, marketplace content, and included components may change.
Review the exact product page and the terms shown for the purchase channel before ordering. If this website conflicts with the packaging or product-specific manual, contact ComfyStyle before purchase or installation.
Images used for atmosphere may be identified as concept images. They are not dimensional drawings or proof of a model’s exact hardware, fit, material, or performance.
Fit Finder and measurements
Fit Finder compares information you enter with listed product ranges and identifies common planning concerns. Results depend on the accuracy and completeness of your measurements. The tool does not inspect the room, confirm wall structure, identify hidden conditions, or guarantee fit.
Measure finished surfaces at multiple points and use the smallest relevant dimension. A result from Fit Finder is general planning guidance, not professional design, engineering, code, or installation advice.
Installation and safety
Always follow the manual supplied for the exact product. Tempered glass is heavy and can cause serious injury or property damage if handled or installed incorrectly. Use two-person glass handling and a qualified installer whenever experience, tools, mounting support, wall condition, or local requirements are uncertain. Do not modify glass or hardware without product-specific approval.
Website and third-party purchases
ComfyStyle website checkout
Website checkout may be offered for selected products. Stripe securely processes the payment and collects the checkout details shown to you. The product price, shipping charge, applicable tax, and total are displayed before payment. An order is not accepted merely because a checkout page opened; payment confirmation and an order reference are required.
When website checkout is enabled, eligible orders include free standard shipping to valid street addresses in the contiguous 48 United States. We do not ship website orders to Alaska, Hawaii, U.S. territories, or PO Boxes. An order submitted with an ineligible address may be cancelled and refunded.
Paid website orders are prepared for carrier pickup within two business days after payment confirmation. Standard carrier transit is estimated at two to five business days after pickup. Weekends and U.S. public holidays are not included. Delivery dates are estimates rather than guarantees and may be affected by carrier or address conditions.
Website orders may ship through FedEx or USPS. The fulfillment update identifies the carrier and tracking number used for the order. If tracking shows no update for 14 consecutive calendar days, contact Support so we can open an investigation with the carrier. Starting an investigation does not automatically approve a refund or replacement.
A website order may be cancelled without a cancellation fee before it is handed to the carrier. Submit an order cancellation request as soon as possible. After carrier handoff, the return policy applies.
A return request for a website order must be submitted within 30 calendar days after the carrier-recorded delivery date. Submit a return request before sending anything back. If the return is approved, ComfyStyle will provide written authorization, return instructions, and the designated return address. Do not ship the product until you receive all three. A return sent without authorization or to a different address will not be processed for a refund.
For an ordinary return, the product must be uninstalled, unused, and undamaged. The glass, hardware, and all included components must be complete, and the original packaging must be retained. Opening the carton alone does not make a product ineligible if all of these conditions are still met. A product that has been installed or used is not eligible for an ordinary return. A timely request is not automatic approval.
A product clearly marked "Final Sale" or "Clearance" before purchase is not eligible for an ordinary return. This restriction does not prevent review of a reported product defect or shipping-damage issue and does not limit rights that cannot be excluded under applicable law.
The customer is responsible for return-shipping costs for an ordinary return. If Support confirms a product defect or shipping-damage claim, ComfyStyle will cover the reasonable authorized cost of returning the product or sending a replacement, as applicable. Follow the shipping method in the written instructions; unapproved expedited, freight, or third-party charges will not be reimbursed.
No fixed restocking fee applies to an eligible ordinary return. We inspect returned products and document their condition. If components are missing, the product has customer-caused damage, or its condition materially differs from the approved request, ComfyStyle may reduce the refund by the documented actual loss or deny the refund, as appropriate.
For an approved return, ComfyStyle will initiate the refund to the original payment method within five business days after receiving the returned product and completing inspection. Stripe, the card issuer, or the customer's bank may need additional time to post the credit. That additional processing time is outside ComfyStyle's control.
If you believe a product is defective or was damaged during shipping, contact Support promptly. These issues follow a separate review process and are not treated as ordinary returns. We may request the order record, product and packaging photos, installation information, or other reasonable evidence before determining an available remedy.
Contact ComfyStyle promptly about a delivery or refund question. Eligibility and available remedies depend on the published terms presented for the sale and rights that cannot be excluded under applicable law.
Amazon
Product pages may also send you to Amazon. Amazon controls its checkout, payment, order confirmation, shipping, taxes, cancellations, returns, refunds, and marketplace account services under Amazon’s own terms and policies.
Availability of an external link does not make ComfyStyle responsible for a third-party website, account, service, policy, or interruption. Review the selected destination and its terms before completing a transaction.
Product defects and shipping damage
If you believe a product was damaged during shipping, contact Support within 48 hours after the carrier-recorded delivery whenever possible. Keep the outer carton, shipping label, internal cushioning, and all product components.
Provide clear photos of the outer packaging, shipping label, cushioning, damaged area, and the product as received. A report submitted after 48 hours may still be reviewed, but the delay may affect available carrier evidence, claim eligibility, and the resulting remedy.
If glass is broken, cracked, chipped, or otherwise damaged, or if hardware is bent or damaged, stop unpacking, moving, installing, and using the product as soon as you notice the condition. Keep people away from the affected area and wait for Support instructions. Do not attempt to install, repair, or dispose of the affected item unless instructed.
Shipping-damage reports follow a separate Support review and are not treated as ordinary returns. We may request the order record, installation information, or other reasonable evidence before confirming the claim. A possible manufacturing defect not caused by shipping follows the One-Year Limited Warranty.
Your choice after approved shipping damage
After Support confirms shipping damage, you may choose a replacement part, a complete product replacement, or a refund, including when only an individual component is affected. If your selected remedy is unavailable or objectively impracticable, ComfyStyle and you will agree on an alternative.
Approved replacement parts and complete replacements ship by standard service at no charge and are dispatched within two business days after the claim and remedy are confirmed. If an available expedited service is requested, you are responsible only for the additional cost above standard shipping.
A refund normally requires return of the complete product under Support instructions. If broken glass or another affected item cannot be transported safely, Support may authorize documented local disposal instead. Do not return or dispose of any affected item before receiving written instructions.
Keep the outer carton, shipping label, cushioning, damaged item, and related components until Support confirms in writing that the case is closed or that specified materials may be discarded. ComfyStyle may submit and manage a claim with FedEx or USPS, but your approved remedy will not be delayed until the carrier pays that claim.
Product registration and warranty review
Product registration helps ComfyStyle associate the submitted ASIN and purchase details with your contact information. Registration does not prove eligibility, replace proof of purchase, or create, extend, or change a warranty.
Eligible products are governed by the ComfyStyle One-Year Limited Warranty, including its coverage, exclusions, claim requirements, remedies, and legal-rights provisions. A warranty-review request is not automatic approval. ComfyStyle may request the order record, ASIN, purchase date, photographs, installation information, or other reasonable evidence before reviewing a request.
Support forms, photos, and other submissions
You are responsible for information you submit. Provide accurate information that you have the right to share. Do not submit content that is unlawful, infringing, malicious, misleading, or unrelated to the request.
You keep ownership of your photos and written content. You grant ComfyStyle a limited permission to receive, copy, review, and share that content with service providers only as reasonably necessary to respond, identify a product, review a claim, maintain records, protect the service, or comply with law.
Do not upload people, identification documents, payment-card details, passwords, precise home addresses, or other unnecessary private information.
Acceptable use
You may use the website for personal, lawful product research and owner support. You may not interfere with the website, probe or bypass security, introduce malicious code, automate abusive requests, impersonate another person, harvest data, misuse forms, or use website content in a way that violates law or another person’s rights.
We may restrict access, reject submissions, or take protective action when reasonably necessary to address misuse, security, legal obligations, or service availability.
Intellectual property
The ComfyStyle name, logo, website design, original copy, graphics, and other brand materials are owned by or licensed to ComfyStyle and are protected by applicable laws. These terms give you a limited, revocable right to use the website for its intended purpose. They do not transfer ownership or permit commercial copying, resale, republication, or creation of misleading brand materials.
Amazon and other third-party names and marks belong to their respective owners. Their appearance identifies a destination or service and does not imply ownership by ComfyStyle.
Disclaimers
To the extent permitted by law, the website and its general planning content are provided “as is” and “as available.” We do not promise that the website will always be uninterrupted, error-free, complete, or suitable for every opening, product, installation, or purpose.
Limitation of liability
To the extent permitted by law, ComfyStyle will not be liable for indirect, incidental, special, consequential, or punitive damages arising from website use, reliance on general planning content, third-party services, or loss of data. Nothing in these terms excludes liability or consumer rights that cannot legally be excluded or limited.
Product remedies and purchase rights may also be governed by the applicable written warranty, seller terms, marketplace policies, and mandatory consumer law.
Changes, severability, and contact
We may update the website or these terms as features and requirements change. The updated date identifies the current version. Continued use after an update means the revised terms apply from that point forward.
If any provision is found unenforceable, the remaining provisions continue to apply to the fullest extent permitted by law. A failure to enforce a provision is not a waiver. These terms do not create a partnership, agency, employment, or joint venture.
Questions about these terms can be sent to support@comfsus.com.
GOT RAY ENTERPRISE
4030 Wake Forest Road STE 349
Raleigh, NC 27609
US
These terms are a practical website draft and should be reviewed by qualified counsel before commercial launch.