Privacy Policy

Overview

ComfyStyle Bath is operated by GOT RAY ENTERPRISE. This policy applies to information collected through the ComfyStyle Bath website. It covers website orders, support requests, newsletter signups, product registration, the customer record used to connect those interactions, Fit Finder data stored in your browser, and limited website interaction events.

Information we collect

Information you provide

• Website checkout: contact name, email, billing and shipping details, product, quantity, payment status, amounts, and Stripe transaction identifiers. Payment-card details are entered with and processed by Stripe rather than stored in the ComfyStyle database.
• Support requests: name, email, request topic, order reference, measurements, wall and clearance observations, written message, and optional photos.
• Product registration: name, email, ASIN, order reference, purchase date, and optional finish or size information.
• Newsletter: email address and marketing consent.
• Direct communications: information included when you email or otherwise contact ComfyStyle.

Information collected automatically

Our hosting and security providers may receive standard technical request information, such as IP address, browser type, device information, timestamps, and requested pages. The website also records limited events for Fit Finder completion, support-form submission, purchase-channel selection, and Amazon-link clicks. Those general interaction events do not contain your measurements, photos, name, email, or order number. Website checkout creates separate operational order and payment-status records.

How we use information

• Create and confirm website orders, reconcile payments, support fulfillment, and handle delivery, cancellation, return, refund, or dispute questions.
• Respond to fit, installation, damage, care, and replacement-part questions.
• Identify the correct product using its ASIN and purchase information.
• Maintain a customer record that connects website orders, registration, consent, and support history associated with the same email address.
• Review warranty-related requests under the terms supplied with the product.
• Send product news and owner resources when you have opted in.
• Create operational groups such as website buyers, registered owners, support contacts, subscribers, and unsubscribed contacts based on actions you took.
• Understand whether key website paths are being used and protect the website from misuse.
• Meet legal obligations and establish, exercise, or defend legal claims.

We do not use uploaded support photos, measurements, or order information for targeted advertising. A purchase, support request, or product registration does not by itself enroll you in marketing.

How information is shared

ComfyStyle does not sell personal information. Information may be disclosed only as needed to operate the website, process and fulfill a purchase, provide the service you requested, comply with law, protect rights and safety, or complete a business transaction involving the brand.

Service providers

Customer, order, newsletter, registration, consent, and support records are stored with the website’s hosting and database provider. Stripe processes website checkout and payment information and returns transaction, amount, customer, and fulfillment details needed to maintain the order. Resend delivers operational messages, administrator sign-in codes, and consent-based marketing email. Optional support photos are stored in private object storage and are available only through the authenticated Customer Center. Hosting, database, payment, email, fulfillment, and security providers may process information for us under their own service terms.

Amazon

When you choose an Amazon purchase link, you leave this website. Amazon receives information according to its own privacy notice and marketplace terms. ComfyStyle does not receive your Amazon payment-card information.

Storage and retention

Fit Finder answers are stored in your browser using local storage so you can continue a fit check or carry answers into the support form. You can remove them with “Start over” in Fit Finder or through browser settings.

Active marketing-consent records are kept while a person remains subscribed. After an unsubscribe, hard bounce, or complaint, we retain a minimal suppression record so the address is not accidentally added again. Unnecessary newsletter-only profile details are removed 24 months after marketing stops.

Support, product-registration, and warranty records are generally retained for three years after the last relevant activity or case closure. Ordinary Support attachments are generally removed 12 months after closure; claim-related attachments may be retained for up to three years when needed to document a warranty or dispute. Future direct-order, refund, tax, payout, and dispute records may be retained for seven years. A longer or shorter period may apply when required by law, reasonably needed for an active matter, or appropriate after information has been aggregated so it no longer identifies a person.

Withdrawing marketing consent does not automatically erase product, Support, warranty, transaction, or legal records. You may request deletion, subject to applicable retention and security exceptions.

This site does not currently use advertising cookies or cross-site behavioral advertising. Marketing email may record link clicks after production email is enabled; open tracking and third-party advertising pixels are not used. Stripe, Amazon, and other third-party destinations or services may use cookies under their own policies.

Your choices

• Access or correction: ask what personal information we hold about you or request a correction.
• Deletion: request deletion, subject to records we must keep for legal, security, transaction, or claim purposes.
• Newsletter: withdraw marketing consent through the subscription page or by contacting us.
• Fit Finder: clear locally stored answers using “Start over” or browser controls.
• Photos: do not upload people, identification documents, home addresses, payment details, or unrelated private information.

To make a request, email support@comfsus.com. We may need to verify your identity before acting on a request. We aim to acknowledge a request within five business days and complete it within 45 calendar days, subject to verification, lawful extensions, and records we are permitted or required to retain.

California privacy rights

Where the California Consumer Privacy Act applies, California residents may have rights to know, access, correct, or delete personal information; to opt out of sale or sharing; to limit certain uses of sensitive personal information; and to receive equal service when exercising privacy rights.

ComfyStyle does not currently sell personal information or share it for cross-context behavioral advertising. Requests may be submitted through support@comfsus.com. An authorized agent may submit a request where permitted by law, and identity or authority verification may be required. Learn more from the California Attorney General.

Security and children

We use reasonable administrative and technical measures appropriate to the information handled. No internet transmission or storage system can be guaranteed completely secure. Please send only information necessary for the request.

This website is intended for adults planning, purchasing, or owning bathroom products. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13. Contact us if you believe a child submitted information.

Changes and contact

We may update this policy when website features, service providers, or legal requirements change. The revised date at the top identifies the current version.

Questions or privacy requests can be sent to support@comfsus.com.

GOT RAY ENTERPRISE
4030 Wake Forest Road STE 349
Raleigh, NC 27609
US

This policy describes current website practices and is not a substitute for legal advice.